FAQs

Secondz curry puffs are America’s first ready-to-cook handmade curry puffs, offering a unique combination of convenience and exceptional taste. Here’s what sets them apart:

Generous Size: Each puff is double the size of alternatives typically found in restaurants, measuring a substantial 5 inches—perfect as a snack, appetizer, or main course.

Distinctive Flavors: Each puff features a carefully crafted filling that blends savory, sweet, and spiced ingredients. From hearty curried chicken or spiced potatoes to tender vegetables like peas and carrots, the flavors are aromatic, rich, and satisfying. These puffs are so flavorful, they stand perfectly on their own—no sauce needed.

Quick and Convenient: Ready to cook in just a few minutes, these puffs provide a gourmet experience with minimal effort.

Handmade Quality: Every puff is crafted by hand, ensuring a home-cooked feel and attention to detail with every bite.

Secondz curry puffs are more than just a meal—they’re a versatile, delicious option for any occasion, inspired by generations of culinary tradition and made with care.

All Secondz products are currently hand-made out of our commercial kitchen in Brooklyn, New York.

On the Product Details page, click on the “Ingredients & Allergens” tab.

When stored at 0°F or below and kept in airtight packaging, our products maintain their best quality for up to 1 year. While freezing can extend safety beyond this period, we recommend consuming within 1 year to ensure optimal flavor and texture. Proper storage and handling are essential for maintaining product integrity.

Food safety is our top priority. All Secondz products are nut/peanut-free, though some products are processed in a facility that handles nuts/allergens.

For specific allergen information, check the "Ingredients & Allergens" tab on the Product Details page.

For any concerns, contact us at hello@getsecondz.com or (914) 279-0788.

Continental USA
We currently ship same-day to one-day delivery to the following states:

1. Connecticut
2. Delaware
3. Massachusettes
4. Maryland
5. New Hampshire
6. New Jersey
7. New York
8. Pennsylvania
9. Rhode Island
10. Vermont

We're working on expanding to nationwide shipping. Due to shipping carrier restrictions on dry ice, we cannot currently deliver to Alaska and Hawaii.

Yes, you can make changes to your order or request a shipment hold within three hours of placing it. To do this, please contact us immediately via Chat or by calling (914) 279-0788. Unfortunately, we cannot make changes after the 3 hour window due to our processing systems.

We mainly ship on Mondays. As we grow, we'll continue to add more shipping days of the week.

Once processed and shipped, your order will be in transit with the carrier for up to 1 day. You will receive a shipping confirmation email once your order has been shipped. Shipping days and times are subject to change, and shipping dates are dependent upon recipient location. If you have any questions about your order, please contact support@getsecondz.com.

We use dry ice (more in Summer than Winter) and insulated liners to maintain freezing temperatures. If your puffs arrive not cold to the touch, contact us at support@getsecondz.com or (914) 279-0788.

The cost of shipping frozen food is extremely high due to the weight and cost of shipping with dry ice. We are working hard to try to bring costs down to make so more people can enjoy Secondz.

Please get in touch with our customer service team at hello@getsecondz.com to review your order details. If it is too late to cancel an order, we can work with you to reschedule the shipment instead.

If your puffs arrived and are no longer cold to the touch, please take a picture of the product and contact our customer service team with your order number for a replacement, free of charge. Do not consume or refreeze puffs that are no longer cold.

In order to keep our products safe and frozen when they reach you, we need to pack dry ice together with it. 5lbs of dry ice may last up to 24 hours so for food safety reasons, we have to rule out shipping options that will not get the product to you quickly and safely.

Important: Dry Ice Handling and Safety Information

If your package is not for same-day delivery, it contains dry ice to maintain freshness.
Please handle with care due to the extremely cold temperature of -109°F (-78°C).

Safety Precautions

• Avoid skin and eye contact: Do not allow dry ice to touch bare skin. Always wear protective gloves when handling.
• Do not ingest: Dry ice is not safe for consumption and should not be used in beverages. Ingestion may cause severe internal injuries.
• Proper disposal: Do not dispose of dry ice in sewers, sinks, or toilets. Allow it to evaporate in a well-ventilated area.
• Protect surfaces: Direct contact with dry ice may damage certain surfaces. Use protective barriers when necessary.
• Keep away from children: Store and handle dry ice out of reach of children.

Handling Instructions

1. Use insulated gloves when handling the contents of this box.
2. Open the package in a well-ventilated area to allow dry ice to dissipate safely.
3. Immediately transfer frozen items to your freezer upon opening.

Customer Support

If you have any questions or concerns, please contact our customer support team:

• Email: support@getsecondz.com
• Phone: (914) 279-0788

Thank you for choosing Secondz. Enjoy your gourmet treats!

Depending on your preferences and time, you may want to choose the cooking method that suits you the most. Please refer to our cooking instructions page where you’ll find detailed instructions and an instructional video to cook the perfect puff.

Tips for perfect results:

• Keep pastry dough cold until cooking to ensure flakiness
• Do not thaw before cooking
• Follow temperature guidelines carefully

If you've ordered a curry puff, it is most likely that some of the filling may have touched the exterior of the puff. Once it's cooked, you will likely not even see the yellow stains. Rest assured, this does not affect the flavor of the puff.

At Secondz, we try to create the perfect puff but sometimes, they do come with a "little extra". We are proud of our mission to not waste food so we hope you'll enjoy it regardless.

There are a few possible culprits here.

• The product might not have been frozen before cooking. The dough is made from butter and if left to sit at room temperature for awhile, it may start to melt.
• Overfilling the puffs is another reason as the fillings may expand and cause the pastry to open up. We measure the filling for every pastry and we like to over-deliver, not under-deliver, hence there is a possibility that this may be fuller than usual.
• It may also be possible that there is a hole where the crimp edges are which allowed the filling to flow through.

All of these reasons do not affect the quality and flavor of the product, just the presentation, so we hope you'll give it a second chance to be eaten.

Secondz has big dreams in store! We're not in any stores yet. Stay tuned for more updates and thank you so much for your interest, we look forward to you being a part of our story and to share the food we love with you!

Secondz is more than just our name - it represents the joy of coming back for more of what you love. It's that moment when you reach for another curry puff because the first one was so good. Our name embodies our belief that great food deserves a second helping!

At Secondz, our name is more than just a brand—it's a reflection of our values, mission, and vision. It represents second chances, second servings, and the power of transformative opportunities.

Second Servings

Our food is designed to leave you craving more. Packed with authentic, soul-satisfying flavors that feel like home, our curry puffs are comforting, vibrant, and unforgettable. Every puff tells a story—honoring tradition while embracing innovation, bridging cultures, and bringing people together over meals that matter.

Second Chances

We believe in giving second chances—to people, ingredients, and the planet. Our philosophy is rooted in sustainability and inclusion. We use high-quality, often-overlooked ingredients that might otherwise go to waste, ensuring every bite of our curry puffs not only satisfies but also contributes to a more sustainable world. Similarly, we extend second chances to individuals who deserve a fresh start, creating job opportunities for those often overlooked—immigrants, former inmates, and those impacted by economic hardships.

Second-to-None

At Secondz, we aim to be second to none in our commitment to quality, sustainability, and inclusivity. We create an environment where employees can grow, thrive, and build secure futures, free from discrimination. Just as we celebrate the uniqueness of each individual, we also celebrate the diversity of flavors and ideas that shape our brand.

When you choose Secondz, you're choosing a brand that nourishes more than just your appetite—you're joining a movement to celebrate diversity, reduce waste, and support a brighter future for everyone. Because at Secondz, everyone deserves a second chance, and every moment deserves a second helping.