Refund policy

At Secondz, we're committed to delivering top-quality puffs and ensuring your complete satisfaction with every purchase. We stand behind the quality of our products!

Product Quality Guarantee

Please inspect your Secondz puffs upon delivery. Our products should arrive in perfect condition. If you notice any of the following issues, you may be eligible for a refund:

  • Damaged product pouches
  • Puffs are soft to the touch and not cold anymore
  • Products that don't meet our quality standards

How to Request a Refund

To process your refund, we'll need:

  • Your order number (beginning with SZ#)
  • Photos of:
    • The damaged or unsatisfactory product
    • Product packaging showing the Best By date
  • Brief description of the issue

Exchanges & Returns

Secondz puffs are not eligible for exchange nor returns.

Gift Card Policy

Gift cards purchased directly from Secondz:

  • Are non-refundable
  • Cannot be redeemed for cash unless required by law
  • Have an expiration date of 5 years from the date of purchase
  • Cannot be replaced if lost or stolen

Contact Us

For refund requests or questions about your order, please contact our Customer Support Team at:

Email: support@getsecondz.com

Phone: 914-279-0788

Order Modifications

Once an order has been processed and a shipping label created, we cannot make alterations to your order. Please carefully review your order confirmation email to verify accuracy.

Policy Updates

Secondz reserves the right to modify this refund policy at any time. All refund claims must be made within 60 days of purchase.

<aside> Note: This policy applies only to products purchased directly from Secondz through our official channels.

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